If you encounter issues when running your game, there are a few things you can check to solve your problem. The following steps usually help fixing most issues players encounter.
1. Does your system meet the specifications required for the game?
Please verify the game's system requirements and compare them to your system's specifications. If your system does not meet the requirements, this will most likely be the cause for any performance issue or crash that you may be experiencing.
2. Try to run the game with administrator rights
-Right click on the game icon on your desktop or dedicated folder
-Select “Run as administrator”
3. Update your video card drivers
Make sure the drivers of your graphics card are up to date. They can be downloaded from the manufacturer's website:
4. Verify your game files from the Epic Games Store
Make sure that your game files have been properly downloaded and installed from the Epic Games Store by following the steps described on the Epic Games Store Support Center.
5. Disable background applications
Before launching the game, make sure no other software is running (web browser, chat software, music player, etc).
6. Make sure your operating system is up to date
Check for Windows updates and install all pending items. You can find out all details in this OFFICIAL MICROSOFT ARTICLE.
If you are receiving an error message while trying to download or launch the game, please reach out to Epic Customer Support or visit this page to find out more about your issue.
• OS: Windows 10 (64 bit)
• Processor: Intel Core i7-3770 @ 3.4 GHz or AMD FX-8350, 4.2 GHz (6 to 8 logical cores minimum highly recommended)
• Memory: 8GB RAM
• Video: Nvidia GeForce GTX 780 or AMD Radeon HD 7950 (Support of Vulkan 1.1 required)
• Video RAM: 3GB or more
• OS: Windows 10 (64 bit)
• Processor: i5-8400 @ 2.8GHz or Ryzen 5 1600
• Memory: 16GB RAM
• Video: Nvidia GeForce GTX 1060 or AMD Radeon RX 580 (Support of Vulkan 1.1 required)
• Video RAM: 4GB or more
Detroit: Become Human PC does not support Intel GPUs (they are below the minimum specifications).
This error message displays when a newer version of the drivers is required to play Detroit: Become Human. You can download them on the Nvidia or AMD websites, depending on your manufacturer:
If this error message is displayed, it means that the game has encountered an unexpected error, resulting in a crash. After pressing OK, and having quit the game, you should be able to launch the game again without issues. If it is not the case, please contact us.
If the graphics options are higher than what has automatically been set, it can result in a memory overload of the graphics card. Downgrading the graphics options and resolution of the game from the Options menu should prevent this issue from occurring.
/!\ Warning: Graphics cards with less than 3GB of VRAM are more susceptible to having their memory overloaded and are below the minimum specifications.
On specific AMD GPUs (Radeon VII, Vega and 5700XT models), some graphical corruptions (triangle-shaped - illustrated below) can be visible throughout the game. We are currently investigating this issue with AMD, but we currently do not have an ETA for a fix.
On specific AMD GPUs (Radeon VII, Vega and 5700XT models), an exposure issue can occur: some parts can be overexposed or look completely black). It can be visible in the environment (see screenshot below) and/or on characters’ parts. We are currently investigating this issue with AMD, but we currently do not have an ETA for a fix.